Refund policy

At Abgleam, we ensure that every product sent to you meets high standards of quality. However, if your package arrives damaged or broken during transit, we are here to assist you with a hassle-free exchange!

7-Day Exchange Policy (For Damaged Products)

We offer a 7-Day Exchange Policy strictly for items that arrive broken, damaged, or defective due to courier transit.

• Validity Period: You must inform us within 7 days of receiving your parcel to be eligible for an exchange.

• Condition: Items must be in their original packaging, unused, and accompanied by proof of purchase.

How to Request an Exchange

If your parcel arrives broken, please follow these steps:

1. Take Photos/Videos: Take clear pictures or a short video showing the damaged item and the original packaging/shipping label.

2. Contact Us Immediately: Reach out to our customer support team via WhatsApp/Call or Email with your Order Number and proof of damage.

   • 📞 WhatsApp / Phone: 03428183059

   • ✉️ Email: Abgleam1@gmail.com

3. Verification: Once our team verifies the damage, we will arrange a replacement for the damaged product.

Important Notes

• No Direct Refunds: We offer product exchanges for damaged items; monetary refunds are not provided unless a replacement is completely out of stock.

• Claims Beyond 7 Days: Any exchange requests submitted after 7 days of delivery will not be accepted.

• Change of Mind: Exchanges or returns due to a change of mind are not eligible under this policy.